Return and Refund Policy

2.1 Trial Duration: We offer a 7-day free trial for our Pro plan, allowing you to test the service before committing to a paid subscription.

2.2 No Charges During Trial: You will not be charged during the trial period. If you cancel before the trial ends, you will not be billed.

2.3 Cancellation: You can cancel your trial at any time through your account settings without incurring any charges.

3.1 Guarantee Period: If you are not satisfied with SmartBoss, you may request a full refund within 30 days of your initial purchase (first-time subscribers only).

3.2 Eligibility: This guarantee applies to:

• First-time subscribers to any paid plan (Pro or Enterprise)
• Requests made within 30 days of the initial payment date
• Accounts in good standing with no violations of our Terms of Service

3.3 Exclusions: The money-back guarantee does not apply to:

• Subscription renewals or subsequent billing cycles
• Accounts that have been suspended or terminated for violations
• Requests made after the 30-day period

4.1 How to Cancel: You may cancel your subscription at any time through your account settings or by contacting support at itai@clevermind.co.il.

4.2 Effective Date: Cancellations take effect at the end of the current billing period. You will retain access to paid features until that date.

4.3 No Prorated Refunds: We do not offer prorated refunds for partial months. If you cancel mid-billing cycle, you will have access until the end of the paid period but will not receive a refund for unused time.

4.4 Exception: If there are technical issues preventing you from using the Service, contact us for a prorated refund consideration.

5.1 Service Credits: In the event of significant service interruptions or technical issues that prevent you from using SmartBoss, we may offer service credits or extend your subscription at our discretion.

5.2 Reporting Issues: You must report technical issues within 14 days of occurrence to be eligible for service credits or refunds.

5.3 Planned Maintenance: Scheduled maintenance and brief service interruptions for updates do not qualify for refunds or credits.

6.1 Contact Us First: If you notice an incorrect charge or have a billing issue, please contact us directly at itai@clevermind.co.il before initiating a chargeback with your bank.

6.2 Resolution Process: We will investigate billing disputes and resolve them fairly and promptly, typically within 5-7 business days.

6.3 Chargeback Consequences: Initiating a chargeback without contacting us first may result in immediate account suspension and may affect your ability to use our services in the future.

7.1 Processing Time: Approved refunds will be processed within 5-10 business days after approval.

7.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.

7.3 Bank Processing: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

7.4 Notification: You will receive email confirmation once your refund has been processed.

We understand that unique situations may arise. If you have extenuating circumstances not covered by this policy, please contact us at itai@clevermind.co.il. We will review your case and may offer a refund at our discretion.

Examples of special circumstances may include:

• Medical emergencies or hospitalization
• Natural disasters affecting your business
• Duplicate charges due to system errors
• Service not meeting advertised features

To request a refund, please follow these steps:

1. Contact our support team at itai@clevermind.co.il
2. Include your account email address
3. Specify the reason for your refund request
4. Provide the transaction date and amount (if applicable)
5. Include any relevant documentation or screenshots if applicable

Our support team will review your request and respond within 2-3 business days.

General Support: itai@clevermind.co.il

Billing Support: itai@clevermind.co.il

Address: CleverMind Ltd., Office 1204, Boulevard Plaza Tower 1, Sheikh Mohammed bin Rashid Boulevard, Downtown Dubai, UAE

Phone: +972-54-5250508